As Chris said, in manufacturing, there is always going to be mistakes, it happens. How it is handled is what defines the company and affiliates, there is so much more that I didn't mention.
I will give you some context on why my blood is hot on this event. It's not because I'm butthurt my new bike at the time only had 8 hours on it before kicking the dust, shit happens, but this is why:
Yamaha full well knew about my issue. That year was a bad year for the 250's electrical systems (So bad that multiple Yamaha's missed motos at LL that year due to electrical issues, Jmart has issues at GH, and the entire Star Yamaha team would not wash their bikes on race day). I was not the only one experiencing major water issues with their Yamaha 250f. There was an 8 page thread on vital about it, strangely we all have the same experience with trying to contact Yamaha.
I spent hours on hold with Yamaha USA, talked to several techs over the phone, and not once did they ever call back as promised, nor keep track of my accounts. Eventually, my calls were ignored all together. My local dealer's Yamaha rep for my area, who I will not name, completely ignored my issue and claimed it to me user error. My local dealer is small town and has no real solid connection to Yamaha other than through this rep. Rock River Yamaha is a 5 hour trip away from my home, being one of the largest/most connected Yamaha dealers in the country I decided to go there.
I was so confident that it was a factory issue, I assured RR that their time spent diagnosing the issue would not go unpaid from my side (even signed on my name on it), knowing full well they would find a factory issue. So it was like they were not playing a unpaid guessing game for hours upon on hours during business time.
I get a call after 3-4 weeks of hearing nothing from Mike the owner. He tells me it was the TwinAir cage I had installed on the bike. I asked how he knew this, because I am extremely careful with my airbox and I had never gotten water in it. He tells me they washed it, the bike wouldn't start and they just determined it to be that. I gave him VIVID descriptions when I dropped off the bike about the things I had tried to find the issue. I 110% knew it was not my airbox, wash cover, or twinair system because when I washed my bike I would place clean shop towels in the boot, and it never got wet once. I ask politely to try again, prove it's the TwinAir system. (Shortly after this I contact TwinAir about this to see if they have had any issues, they said none they knew about, but what was striking was the TwinAir Rep actually chuckled when I mentioned RR, mentioned some disagreement RR and them had over sponsorship deals).
Anyways, I get a call a week later asking me to either pick my bike up and pay my shop fees, or that they will do a motor swap for me at small price of $3k and they would guarantee that one. (Keep in mind the problem was not found, a new motor would of simply been TRASHED again due to this injector.. assuming it wasn't noticed during the swap.. you think they would have said anything? LOL).
So at this point I am pissed and defeated. No one wants to listen and no one wants to try. So when I go up there to pick my bike up, I offer to Mike that I will pay his Mechanics hourly rate (if he has the time that day) to go through my bike with my administration because I would like to see what they had found. When I get back to the shop only one thing had been taken off my bike, my gas tank. When I started asking the mechanic (who was supposed to be in and out of this bike) questions about what he did. He admits he did nothing but spray the bike off, put in the corner for two weeks, see that it had no compression/wouldn't start, and then thought it was TwinAir cage so he SUPER GLUED THE THING TO MY AIRBOX. What was funny was he was on my side, he 100% thought that wasn't it, but he was told not to mess with it once they decided it was the filter system.
So 10 minutes pass of back and forth bullshitting as to what it could be. He mentions that when he looked down the boot there was water corrosion on the throttle body slide. Well that's easy. That means water was sitting there when the bike (slide not open) was not running. Therefore it leaking from either an air box defect, the "cage" as they thought, or the fuel injector. I asked to pull the injector out, and TA-DAAAA, there it is. Managed to take us a whole 15 minutes total. You should of see the look on that dudes face, or even better, Mikes face when we showed it to him in his office.
Now they did contact Yamaha Japan directly over this, I will give RR credit, they accepted their mistake and called Yamaha right away. He did mention to me to not get my hopes up, Yamaha doesn't normally admit to these things and warranty. In the end I had to drive back up a month later to pick my bike up because: 1. The warranty work could go to no other dealer but RR and 2. The entire process took that long. When I go to pick my bike up I was disappointed to see that I had only gotten a top end replacement, but not surprised. When we showed up, Mike wouldn't talk to us. The mechanic would hardly talk to us. They were seemingly annoyed when we asked to see the old parts. The vibe was not good, you could feel they did not like that they didn't get their way from the beginning. I get home, and as I said earlier, it was like a highschool kid with a T-Handle put my bike back together. For having a race team, and massive shop, it should be embarrassing on how I got my bike back.
Anyways, the Yamaha warranty survey comes in the mail asking me to rate my experience. FINALLY. I get to say what I really feel, even though I thought it would have no effect on anyone. Well 3 weeks later I get a voicemail from Mike at RR yelling at me because I hurt his service record with Yamaha by tanking the rating, how ungrateful I was for him helping me, and basically threatening me saying the sport is a small one and bridges are bad to be burned. At the end of his rant, he then asks me to recant my survey and do a new more deserved rating. This guy. You can probably guess my returning phone call was not so polite and friendly as I had been.
At the end of this. My 450 frame cracks, like so many before them, and the shit storm of dealing with Yamaha USA starts all over again. Knowing that Yamaha customer service is shit we were kinda lost on what to do. Luckily my small town dealership had a different rep at this point in time that actually took care of it, not without some very hard persuasive talks with Yamaha.. Still took about 2 months for Yamaha to get us the frame, but at least it wasn't the nightmare it was the summer before.
#Storytime I know, but I think it's important that I establish I'm not out to trash a business or corporation without some type of underlying reason other than I got a lemon off the showroom floor.
Take it with a grain of salt though. I had bad luck.Yamaha's are generally good bikes and you will most likely never have to deal with the asshats I did. Or atleast I hope you dont... because if you do, good luck.