Carter71 wrote:M@xTizZz wrote:Carter71 wrote:
I do understand what you're saying; it is already a lengthy process. My main concern is the fact that the "business" has now taken a portion of the money I paid, and without letting the customer know, completely terminated the service. I understand the rulebook, but not giving me a notification, then letting me qualify, and then not even letting the customer into the server to spectate his friends, for a service that was PAID for in full, goes against all business ethics. We could argue all day about who did what etc. But the justification for my "laggy connection" is more of a case then what I was suspended for. In real life, I recall riders being asked to come in for a conversation (I remember one from a Loretta Lynns Regional) and the kid was allowed to state his opinion, and then the matter was solved. They might not have listened, but at least they gave the customer the common courtesy.
We never warned people for their suspension by email or any other way, it's up to you to stay informed about it. We always posted the protests here since years.
If you're suspended for a race, you'll not be able to spectate ur friends, people ask me, i always refuse. This has nothing to do with pay to race or not, you're suspended on the servers so you can't join them so you can't spectate ur friends. Not sure where it goes against all business ethics, you can check others games, usually when you're suspended, you're suspended on servers...
Ur ban have nothing to deal with ur connection, it's about agressive riding, u took 1 week suspension for this and 1 warning for ur connection.
Wahlamt is reviewing protests for EU region, i'm reviewing for NA region.
I don't change my decision because i spoke to the guy concerned.
In ur case, it deserve 1 week suspension, there's nothing to discuss.
Usually you are not able to join qualifying servers when suspended cause the ban are applyed on servers.
Here i posted the protests late, and i forgott to update the ban list on servers, so it's all my fault if you have been aware of ur suspension when trying to join the race server. I apologize for this.
Im just suggesting ways to improve the system...as I have already stated. But I understand what you're saying; "We have taken your money, the rest is a you problem." As I said in my previous post (Did you even read it?) I understand why I was banned, but the justification would've held more true if it were for the connection and unsafe riding. I will accept the suspenson because I can justify that I was away on vacation and the internet was not ideal for other people which caused race incidents. I take full responsibility. I just figured you would have benefitted from the feedback and ways to improve the business instead of crapping on them and continuing to run a dictatorship while holding your racing monopoly. As someone involved with the business, you should know that customer service is a competitive advantage, but when you hold a monopolistic dictatorship and dont listen to your community, there are no drawbacks. Hope you can push your god complex to the side and listen to a customer. You might just learn and improve for the future of your community.
i don't have any god complex, imagine if every people come to "talk about their suspension", think about the time it could take.
If i made the update on the servers earlier, you would have noticed ur ban earlier and probably tryed to talk to me about it.
It's my fault on this side i have to admit it.
But in your case, i don't think i would have change anything in the decision tbh, and it's not about dictatorship or god complex, just about ur move vs the banhammer