MX Simulator

Hey guys,

Just figured I'd make a post here about my experience with this graphics company since its been nothing but a positive experience and want to save somebody a headache.

Renegade Drsign is out of New Jersey and are also part of the Callahan MX School. I learned about them through J-Law's Instagram and decided to check them out. Found a set of semi-custom graphics I liked and emailed them about a promo code that was displayed on their website, but wasn't working in the cart. No response there so I commented on one of their Instagram posts and he told me to PM him on there. Which I did but still hadn't heard back for a week.

So I posted a comment on his (fredatrenegade) Instagram again after a week and then I got a PM with a valid code and I placed (paid for) my order shortly after. That was 6 weeks ago.

After numerous attempts of communication with them, emails, phone calls, IG PM's throughout the weeks, I still haven't seen a cutout or have any word on if they even plan on making my order. A day or two after I placed my order (5 weeks ago) I asked if everything went through fine and they got my email with the logos. I got a response saying they did get the order and it should be going out Monday. So a 1 week turnaround time it seemed, which seems a little slow but I got a good deal so I wasn't really worried about it.

I never received a shipping confirmation on Monday, so I sent a message on Monday asking how they coming along and if they were able to get them out. No response. Sent a message a couple days later asking for an update. No response. Week later, no response. 2 weeks later, no response. 3 weeks later, I receive a phone call back saying that their grandma was sick or something and that they're going to the pro national that weekend but should be able to get it out the following week. At least I finally was able to speak with someone.

Shoulda known better than to get my hopes up because of course it went straight back to no updates or communication. So almost two months later and still no product or even a thought of ever delivering a product it seems. I've since opened a PayPal dispute to hopefully not get screwed over on the payment even though they've wasted my time.

er or even respond back to phone calls or emails, I'd rather just take a refund and take my business elsewhere. I like supporting smaller, up and coming companies but it gets very frustrating when there's a lack of communication between the paying customer and the seller. Let me know where we stand, please. Thanks.

That was my message to them in the PayPal dispute on August 10th. As you can probably guess by now, I've yet to hear back.

So unless you like flushing your money down the drain and talking to a brick wall, don't support or do business with Renegade Design Co.

Oops, pasted that message wrong.

Hey guys,
If we can't get the graphics done in a timely manner or even respond back to phone calls or emails, I'd rather just take a refund and take my business elsewhere. I like supporting smaller, up and coming companies but it gets very frustrating when there's a lack of communication between the paying customer and the seller. Let me know where we stand, please. Thanks.

Also it should be nothing but a negative experience***.

That's a shame. I would hook up with Blake at FAMMX. Especially since you have some design skills, and I know he can do some MXS=>IRL graphics conversion work with or for you.

Tyler Morin from Prospect Designs also makes some sick graphics. Check out his facebook https://www.facebook.com/pages/Prospect ... 8310426695

checkerz wrote:That's a shame. I would hook up with Blake at FAMMX. Especially since you have some design skills, and I know he can do some MXS=>IRL graphics conversion work with or for you.

I'll have to shoot them an email. Thanks.

Fro77 wrote:Tyler Morin from Prospect Designs also makes some sick graphics. Check out his facebook https://www.facebook.com/pages/Prospect ... 8310426695

WTF

Luckily (maybe) you paid with Paypal, seems to be your only hope now.

I find it weird that a small company like that made you pay before you'd seen a proof. Seems fishy from the start.

I'd put my hand up to do it for you like the rest of the sim guys in this thread but it'd still be a 2-3 week turnaround with other customers and college work.

checkerz wrote:That's a shame. I would hook up with Blake at FAMMX. Especially since you have some design skills, and I know he can do some MXS=>IRL graphics conversion work with or for you.

+1 http://www.fammx.com nuff said!

aeffertz wrote:I learned about them through J-Law's Instagram and decided to check them out.

That was your first mistake.

I'm from New Jersey, about a half hour from where Renegade is located. All of my friends have never had any negative experiences, I believe some of my friends recently have had their bikes done by them (might be AGX in New Jersey, I'm not sure) It doesn't seem like them to do this. On a different note, I get all of my customer's graphics and my graphics done by RoostMx. They usually have a fairly quick turn around at a decent cost. They have loads of different designs too. http://roostmx.net/