Just figured I'd make a post here about my experience with this graphics company since its been nothing but a positive experience and want to save somebody a headache.
Renegade Drsign is out of New Jersey and are also part of the Callahan MX School. I learned about them through J-Law's Instagram and decided to check them out. Found a set of semi-custom graphics I liked and emailed them about a promo code that was displayed on their website, but wasn't working in the cart. No response there so I commented on one of their Instagram posts and he told me to PM him on there. Which I did but still hadn't heard back for a week.
So I posted a comment on his (fredatrenegade) Instagram again after a week and then I got a PM with a valid code and I placed (paid for) my order shortly after. That was 6 weeks ago.
After numerous attempts of communication with them, emails, phone calls, IG PM's throughout the weeks, I still haven't seen a cutout or have any word on if they even plan on making my order. A day or two after I placed my order (5 weeks ago) I asked if everything went through fine and they got my email with the logos. I got a response saying they did get the order and it should be going out Monday. So a 1 week turnaround time it seemed, which seems a little slow but I got a good deal so I wasn't really worried about it.
I never received a shipping confirmation on Monday, so I sent a message on Monday asking how they coming along and if they were able to get them out. No response. Sent a message a couple days later asking for an update. No response. Week later, no response. 2 weeks later, no response. 3 weeks later, I receive a phone call back saying that their grandma was sick or something and that they're going to the pro national that weekend but should be able to get it out the following week. At least I finally was able to speak with someone.
Shoulda known better than to get my hopes up because of course it went straight back to no updates or communication. So almost two months later and still no product or even a thought of ever delivering a product it seems. I've since opened a PayPal dispute to hopefully not get screwed over on the payment even though they've wasted my time.
That was my message to them in the PayPal dispute on August 10th. As you can probably guess by now, I've yet to hear back.er or even respond back to phone calls or emails, I'd rather just take a refund and take my business elsewhere. I like supporting smaller, up and coming companies but it gets very frustrating when there's a lack of communication between the paying customer and the seller. Let me know where we stand, please. Thanks.
So unless you like flushing your money down the drain and talking to a brick wall, don't support or do business with Renegade Design Co.
