Purchase Issue

[Jan0499]

I recently tried to buy MX Simulator (It was around 8:00 PM EST) and something went wrong... way wrong.

I followed all the steps to purchase MX Simulator using Amazon Checkout and after the checkout was finished,
I didn't get an e-mail or a notification or anything.
I went and checked my Amazon account and I had $42 less than I originally had. So I lost my Amazon money,
but I still don't have the game. I do not wish to re-purchase the game. And..... I don't know what to do...

Any help is appreciated.
Thanks in advance.

[jlv]

You need to contact BMT Micro.

[Jan0499]

All right.

Let's see what happens.

[Jan0499]

I contacted them and they said the transaction was complete and I should have received my purchase. They said I need to contact the company to sort everything out.

[jlv]

BMT has never sent a customer back to me for help with an order before. It wouldn't make any sense since I have no control over the ordering process. They only refer people to me when there is a technical problem with the software. I also find it hard to believe they didn't offer to resend the order. Who did you talk to? If it was an email please forward it to me.

I do have the ability to check the status of completed orders. Of the orders completed since 8:00 PM yesterday, all have been downloaded at least once with the exception of one order from France. Based on your IP address, I have no orders from your area in that time frame.

[Jan0499]

I called their FAX Number and they said the transaction was complete. But... it wasn't. They said they don't know of any way it could have gone wrong.

[Jan0499]

And as soon as I finished posting that^^^^, I got an email for the DL and now everything is good.


Sorry for the trouble.